Patient feedback collection via WhatsApp and SMS

VOISMART SRL

Italy

VoiSmart is an innovative Italian SME with over 20 years of experience in developing communication and interaction platforms for physical spaces, enhanced by artificial intelligence. At Exposanità we present solutions designed for digital healthcare and patient experience: - VoiceBot AI integrated into the PBX switchboard to automate the management of telephone requests, bookings, information, routing, reducing wait times and workload on staff; - Omnichannel Platform that centralizes email, telephone, WhatsApp, social media and web chat in a single hub to offer patients accessible assistance 24/7 from every channel; - Indoor navigation system based on QR codes that guides patients and visitors within complex facilities such as hospitals, clinics, polyclinics, without requiring app installation and without infrastructure; - Dedicated Guest WiFi for patients at bedside, companions and staff to guarantee connectivity in hospital areas and patient entertainment, in addition to becoming a useful tool for conveying targeted information and communications (prevention campaigns, 5x1000 tax programs). Technology at the service of those who care and those who take care.